FAQ - Customer Gateway

What is the customer gateway?

The customer gateway is a customer portal that allows customers to access and manage their company information, licenses and contacts. From here clients can see how many licenses they hold and quickly upgrade them to the latest version. If a customer has paid-up support and maintenance, the customer gateway also provides access to technical support and the download area. A username and password are required to log-in to the gateway.

How can I access the customer gateway?

If you (or your company) are a customer, you should have received a username (typically the email address of the default contact we have registered for each user/ company) and a password allowing you to log-in to the customer gateway. If you require an additional login, please contact sales support.

I do not know my username/ password to enter the gateway. What should I do?

If you know your username but not your password, it is possible to generate a new password from the log-in page. Click on "I forgot my password" and enter the registered email address. The password will be forwarded to this email address. If you do not remember your username or password, please contact sales support.

The information on my customer profile is incorrect/out-of-date. How can I change it?

Please contact us through the customer gateway, where there is a form to request changes to your personal details.

I keep getting an error message when I try to log in to the customer gateway – what can I do?

First, make sure that you are using the email address that you used to purchase your license, and the correct password. Make sure that, when you enter your email address, you do not copy and paste it in with a hyperlink, and that you have not included any spaces. Bear in mind that your password is case-sensitive. Try clearing your cache file (this can be done by pressing F5).  If you are still not able to log in, please contact sales support