FAQ - Contact

I have a question and I cannot find the answer in the FAQs. How can I contact Next Limit?

Technical support is only available for license holders with paid support maintenance. If that is the case, please log-in to the "Customer Gateway". In your private area you will find a link to contact our technical support team. Alternatively you can visit our global contact page.

Do you provide telephone support?

No, given the extensive size of our client base, we are unable to offer sales or technical support by telephone. However, we will endeavor to answer your query via email as quickly as possible.

Do you offer support by email?

Yes, we do offer support by email. Technical support is only available for license holders with paid support and maintenance. If that is the case, please log-in to the customer gateway. In your private area you will find a link to contact our technical support team. Alternatively you can visit our global contact page.

I would like to change my contact details. How can I do this?

License holders can do this through the "Customer Gateway". If you do not have access to the customer gateway then please our global contact page to let us know about any changes in your email address, postal address, company, etc.

I have not been receiving the Next Limit newsletters. How can I start receiving them?

We do not currently have a Next Limit newsletter, however, we retain constant contact with our clients through customer emails, posts on our website and social media channels, online webinars, industry and training videos. Please contact us if you wish to be added to our mailing list.

I can't access the download area in my customer gateway

The download area is only available to customers with paid-up support and maintenance. Please renew your support and maintenance and you will, once again, have full access to the download area, as well as prompt, personal technical support and free upgrades to the latest version of RealFlow.