Pricing
1. How much does a license of Maxwell Render cost?
2. Do I have to pay to upgrade my Maxwell V1, V2 or V3 license to V4?
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Yes, Maxwell Render V4 is a new major version and thus is not included in the free within-version updates that license holders are entitled to. Only current version (V4) license holders receive technical support if suscribed.
Upgrade pricing information.
Purchasing
1. Where can I buy Maxwell Render?
2. What will I receive when I buy Maxwell V4? How will I receive it?
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You will receive all purchase confirmations by email.
1) Maxwell V4 license email
2) Next Limit Customer Portal access email (for first-time license holders), giving you access to the software you purchased, plus access to technical support, thousands of materials, lighting set-ups and HDRIs through our Resources site and access to the Maxwell Render forum.
3) Your invoice
*Please check your spam folders if you can't find these emails after having purchased a license.
3. Do Maxwell Render plugins come for free with the purchase of the software?
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No, in Maxwell V4 the plugins are sold as independent products in order to provide an easier installation process and a more integrated experience.
4. I have just placed an order. When will I receive my license?
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Licenses that are purchased through our online shop are normally sent automatically after having placed an order. If something went wrong during the purchase process, or if we were not able to validate your credit card, you will usually hear from our sales support team within the next 1-2 working days.
Orders from resellers are usually processed within 1-2 working days from the moment the order is received by Next Limit, and educational licenses are also dealt with within 1-2 working days. Please note that our office hours are 9.30 - 18.30 Monday to Thursday, 9.00 - 15.00 Friday (Europe GMT+1) and that our offices are closed during weekends and on Spanish national holidays.
6. Will I receive a hard copy/CD/box of the software?
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No, we do not send out CD or boxes: everything is delivered by email and/or downloaded from our secure website.
7. What payment methods do you accept?
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We accept payment with credit card or through bank transfer. We accept Visa, MasterCard and American Express for orders in the
customer gateway. Contact your
nearest reseller for their payment options.
8. Can I pay through PayPal?
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No, we do not currently use PayPal.
9. Are your list prices the final prices or are there any additional charges I should know about?
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Our list prices are the final prices but in some cases we are required to add sales tax/VAT (also see the FAQ about VAT and taxes, below). We do not charge any processing or shipping fees. At the time of writing, we do not charge additional credit card fees, but we reserve the right to do so if the credit card schemes increase their fees to us. If the charge on your credit card bill is higher than our list price, you should contact your bank or credit card company.
10. Do you charge VAT/ taxes?
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VAT is only charged to Spanish customers and non-corporate (non-VAT-registered) EU customers. EU customers who specify a valid corporate tax ID number during the ordering process will not be charged VAT. In order for the web form to recognize your VAT number correctly, you must first select your country from the country dropdown. The correct ID abbreviation for your country will then appear in the VAT field, and you simply fill in your VAT number. We do not charge taxes to customers outside the European Union.
11. I am trying to place an order through your web shop, but I am getting an error. What should I do?
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The order did probably not go through for one of the following reasons:
- You tried to place an order with a credit card we do not accept. Our web shop can only process Visa or MasterCard. We can process Amex cards manually at our offices.
- Your bank has put a security block for foreign payments on your account. Many banks do this for security reasons, sometimes without letting you know; they refuse payments for large amounts to companies and businesses that are less known. This means that while an international payment to for example Amazon might have gone through fine, your payment to Next Limit was denied. Please contact your bank and ask them to (temporarily) remove the block, and then try to place the order again.
- Insufficient funds in your account.
The Next Limit sales team will be notified of the payment error and will contact you within 24 hours (within office hours) to arrange payment. No money has been taken out of your account.
12. I bought a license of Maxwell Render but I don't like it/it is not working. Can I get a refund?
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Due to the nature of the software, refunds are generally not allowed. Next Limit provides demo versions of the product free of charge to test on your system for compatibility and features, and we cannot provide refunds after we have already issued the licenses to unlock the software. No returns will be accepted once the software has been downloaded or the license has been emailed to you.
14. For a dual, multi CPU computer or multi GPU computer, how many licenses do I need?
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One license covers one computer. The license is NOT per CPU, GPU or core.
