Pricing
1. How much does a license of Maxwell Render cost?
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| You will receive a Maxwell Render license, giving you access to the main software and all the supported plug-ins, plus access to a wide range of free support, thousands of materials, lighting set-ups and HDRIs through our Resources site and access to the Maxwell Render forum. You will also get free maintenance and basic technical support for 12 months from your first purchase or upgrade. |
3. Do Maxwell Render plug-ins come for free with the purchase of the software?
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| All plug-ins supported by Maxwell Render are free with the purchase of the software. |
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| Licenses that were successfully purchased through our online shop are normally sent out shortly after you have placed your order, i.e. within the next couple of hours. If something went wrong during the purchase process, or if we were not able to validate your credit/ debit card, you will usually hear from our sales support team within the next 1-2 working days. Orders from resellers are usually processed within 1-2 working days from the moment the order is received by Next Limit, and educational licenses are also dealt with within 1-2 working days. Please note that our office hours are 9.30 - 18.30 Monday to Thursday, 9.00 - 15.00 Friday (Europe GMT+1) and that our offices are closed during weekends and on Spanish national holidays. |
6. Will I receive a hard copy/ CD/ box of the software?
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| No, we do not send out CD or boxes: everything is delivered by email and/or downloaded from our secure website. |
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| VAT is only charged to Spanish customers and non-corporate (non-VAT-registered) EU customers. EU customers who specify a valid corporate tax ID number during the ordering process will not be charged VAT. In order for the web form to recognize your VAT number correctly, you must first select your country from the country dropdown. The correct ID abbreviation for your country will then appear in the VAT field, and you simply fill in your VAT number. We do not charge taxes to customers outside the European Union. |
11. I am trying to place an order through your web shop, but I am getting an error. What should I do?
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The order did probably not go through for one of the following reasons: - You tried to place an order with a credit card we do not accept. Our web shop can only process Visa or MasterCard. We can process Amex cards manually at our offices.
- Your bank has put a security block for foreign payments on your account. Many banks do this for security reasons, sometimes without letting you know; they refuse payments for large amounts to companies and businesses that are less known. This means that while an international payment to for example Amazon might have gone through fine, your payment to Next Limit was denied. Please contact your bank and ask them to (temporarily) remove the block, and then try to place the order again.
- Insufficient funds in your account.
The Next Limit sales team will be notified of the payment error and will contact you within 24 hours (within office hours) to arrange payment. No money has been taken out of your account. |
12. I bought a license of Maxwell Render but I don't like it/ it is not working. Can I get a refund?
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| Due to the nature of the software, refunds are generally not allowed. Next Limit provides demo versions of the product free of charge to test on your system for compatibility and features, and we cannot provide refunds after we have already issued the licenses to unlock the software. No returns will be accepted once the software has been downloaded or the license has been emailed to you. |
13. Can I export a scene from Rhinoceros or other application on my Windows system, and render on my Linux system?
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| Maxwell Render licenses work in Linux / OSX / Windows either way. You can export your scene from Rhinoceros or other application to MXS format (Maxwell Scene format) and in your Linux machine, launch the render (Linux version) and render that MXS file. You should license all versions of Maxwell on all computers you plan to use it on (using the same license file you received), but only one instance of Maxwell can run at the same time on any computer if you only have 1 standard license. |
14. For a dual or multi CPU computer, how many licenses do I need?
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| One license covers one computer. The license is NOT per CPU or per core. |
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