Pricing
1. How much does a license of Maxwell Render cost?
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| Please see our current price list for up-to-date information on pricing for standard licenses, rendernode licenses, upgrades, and educational licenseswebpage for the current Maxwell Render pricing. |
2. Do I have to pay to upgrade my Maxwell
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V1 or V2 license to V3?
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| Yes, Maxwell Render version 2 V3 is a new major new version and thus is not included in the free minor within-version updates existing that license holders used to receive. It is a paid-for upgrade. See our general price list for the most up-to-date pricing information.are entitled to. Only current version (V3) license holders receive technical support. Upgrade pricing information. |
Purchasing
1. Where can I buy Maxwell Render?
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| You can buy Maxwell Render directly from Next Limit through our secure online shop. It is also possible to buy from one of our authorized resellers. You can locate your nearest reseller using our Reseller Locator or through an authorized reseller. |
2. What will I receive when I buy Maxwell Render? How will I receive it?
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You will receive aall purchase confirmations by email. 1) Maxwell Render license email 2) Next Limit customer gateway access email (for first-time license holders), giving you access to the main software and all the supported plug-insplugins, plus access to a wide range of freetechnical support, thousands of materials, lighting set-ups and HDRIs through our Resources site and access to the Maxwell Render forum. You will also get free maintenance and basic technical support for 12 months from your first purchase or upgrade3) Your invoice *Please check your spam folders if you can't find these emails after having purchased a license. |
3. Do Maxwell Render
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plugins come for free with the purchase of the software?
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| All plug-ins plugins supported by Maxwell Render(excluding 3rd party supported plugins) are free with the purchase of the software. |
4.
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I
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| You will receive your Maxwell Render license by email. Shortly after placing your order, you will receive an email with your license file and a link to download the software. |
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have just placed an order. When will I receive my license?
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Licenses that were successfullyare purchased through our online shop are normally sent out shortlyautomatically after you havehaving placed youran order , i.e. within the next couple of hours.. If something went wrong during the purchase process, or if we were not able to validate your credit / debitcard, you will usually hear from our sales support team within the next 1-2 working days. Orders from resellers are usually processed within 1-2 working days from the moment the order is received by Next Limit, and educational licenses are also dealt with within 1-2 working days. Please note that our office hours are 9.30 - 18.30 Monday to Thursday, 9.00 - 15.00 Friday (Europe GMT+1) and that our offices are closed during weekends and on Spanish national holidays. |
6. Will I receive a hard copy/CD/box of the software?
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| We accept payment with credit card or through bank transfer. We accept Visa and , MasterCard in our web shop, and additionally we accept American Express for manual orders and orders from in the customer gateway. Contact your nearest reseller for their payment options. |
8. Can I pay through PayPal?
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| No, we do not currently use PayPal. |
9. Are your list prices the final prices or are there any additional charges I should know about?
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| Our list prices are the final prices but in some cases we are required to add sales tax/VAT (also see the FAQ about VAT and taxes, below). We do not charge any processing or shipping fees. At the time of writing, we do not charge additional credit card fees, but we reserve the right to do so if the credit card schemes increase their fees to us. If the charge on your credit card bill is higher than our list price, you should contact your bank or credit card company. |
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| VAT is only charged to Spanish customers and non-corporate (non-VAT-registered) EU customers. EU customers who specify a valid corporate tax ID number during the ordering process will not be charged VAT. In order for the web form to recognize your VAT number correctly, you must first select your country from the country dropdown. The correct ID abbreviation for your country will then appear in the VAT field, and you simply fill in your VAT number. We do not charge taxes to customers outside the European Union. |
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The order did probably not go through for one of the following reasons:
The Next Limit sales team will be notified of the payment error and will contact you within 24 hours (within office hours) to arrange payment. No money has been taken out of your account. |
12. I bought a license of Maxwell Render but I don't like it/it is not working. Can I get a refund?
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| Due to the nature of the software, refunds are generally not allowed. Next Limit provides demo versions of the product free of charge to test on your system for compatibility and features, and we cannot provide refunds after we have already issued the licenses to unlock the software. No returns will be accepted once the software has been downloaded or the license has been emailed to you. |
13. Can I export a scene from Rhinoceros or other application on my Windows system, and render on my Linux system?
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| Maxwell Render licenses work in Linux / OSX / Windows either way. You can export your scene from Rhinoceros or other application to MXS format (Maxwell Scene format) and in your Linux machine, launch the render (Linux version) and render that MXS file. You should license all versions of Maxwell on all computers you plan to use it on (using the same license file you received), but only one instance of Maxwell can run at the same time on any computer if you only have 1 standard license. |
14. For a dual or multi CPU computer, how many licenses do I need?
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