General
1. Can I use my standard license(s) to render in network?
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| The license file is a license text embedded in the confirmation email our Sales Department sent you when you purchased the software. So it may be still there in your email incoming folder. If doesn't, or if you get any problem to find it, please contact our Sales Department detailing all your customer information, and they will try to recover your original license information and send it back to you. |
Operating systems
1. Are licenses OS dependent?
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Yes, Maxwell Render does support Windows 32-bit and 64-bit. Windows 7 has both versions. |
4. How can I fix Mac OSX license issues?
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| Check that there is only one version of Maxwell Render in the system. If there is more than one version, it could cause conflicts in the license detection system. Also make sure there isn’t a version of Maxwell Render in the trash can. We strongly recommend that you empty your trash can if you are having license issues. |
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You hold 8 version 1 licenses. The Beta counts as one license and the plus one counts as one license. Both were converted to 4 version 1 licenses each when we released version 1.5 of Maxwell Render, due to a change in our licensing policy. So that makes 8 total. You can upgrade as many of these licenses to version 2 as you like, and it is also possible to upgrade version 1 standard licenses to version 2 rendernode licenses. |
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Yes. Any educational license holder who can prove they are still in education will be able to purchase an upgrade to version |
2.
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How do I upgrade my current version to Maxwell Render 2?
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Upgrades are not available from our online shop. To purchase an upgrade, please log-in to the Customer Gateway using your registered email address and password you should have received. If you do not have a password, please contact us. In your private area, you will see an upgrade button to purchase the upgrade. |
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3. Can I upgrade my Rendernode license v2.x to Standard license v2.x?
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No, you need to buy a Standard license. |
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4. Do I have to upgrade all the licenses I currently have in my license file?
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You can upgrade as many (or as few) of your current licenses as you wish. It is possible to upgrade version 1 Standard licenses to version 2 Render node licenses, provided you upgrade at least one version 1 Standard license to a version 2 Standard license. |
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5. Can I upgrade some of my current Standard licenses to nodes?
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Yes, you can upgrade as many version 1 Standard licenses to version 2 Render nodes as you wish, as long as you upgrade a minimum of one version 1 license to a Standard license of version 2. |
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6. I don’t want to buy the upgrade. Will you still support Maxwell version 1.x?
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Yes, we will still support Maxwell Render version 1.7 in the immediate future, although we can’t guarantee support for older versions or continued support in the long term. |
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