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General

1. Can I use my standard license(s) to render in network?

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The license file is a license text embedded in the confirmation email our Sales Department sent you when you purchased the software. So it may be still there in your email incoming folder.
If doesn't, or if you get any problem to find it, please contact our Sales Department detailing all your customer information, and they will try to recover your original license information and send it back to you. 


Operating systems

1. Are licenses OS dependent?

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Yes, Maxwell Render does support Windows 32-bit and 64-bit. Windows 7 has both versions.

4. How can I fix Mac OSX license issues?

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Check that there is only one version of Maxwell Render in the system. If there is more than one version, it could cause conflicts in the license detection system. Also make sure there isn’t a version of Maxwell Render in the trash can. We strongly recommend that you empty your trash can if you are having license issues.

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The new license doesn't replace the old one, but has to be added to the old one.

To merge them together, go to your main computer (the one that currently has your old license) and open the Maxwell application (not Studio).

In the Help>License Info panel, you should see that Maxwell recognizes your current license.

Press the "Add" button to add the new license info to the old one. In the blank panel that will pop up, paste your new license info (that came in the confirmation email you received after purchasing your new license).

Press "Ok" and Maxwell should recognize and sum both licenses. After closing this panel, Maxwell will merge both licenses into one single license.txt file.

IMPORTANT: The same license.txt file containing all the licenses you own must be placed in all you computers. So, find the license.txt file in your main machine and copy it to your new computer, place it in your Maxwell application folder (where the Maxwell application is) and run Maxwell after that. This forces Maxwell to recognize the new license file.

Having the merged license file in all your computers using Maxwell is the way to manage several licenses.

If you purchase more licenses in the future, you will have to reproduce the same process: add the new license to the existing ones, and propagate the new merged license.txt file to all your rendering computers. 

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